FAQs

Where do you deliver?

Yes, we deliver to this postcode!
Sorry, we don't currently deliver to this postcode.

Enter your postcode to search for delivery locations

If your postcode is on the the postcode checker, please validate your suburb by clicking on the link below.  Both postcode and suburb are required to be on the list for our delivery partner to be able to deliver to your location.

STFC Delivery Postcodes & Suburbs

Need more help with your delivery, please contact our friendly customer service team at info@thestfoodco.com

About delivery?

Our automatic policy is zero contact delivery through our Delivery Partner. Unfortunately we aren’t able to provide specific delivery times, or phone ahead. Delivery postcodes and suburbs accurate at time of publication.

Block out dates and extended delivery periods apply during public holidays and weather events.

Deliveries and delivery instructions may be further impacted by Covid restrictions in your state.  We abide by the Covid policy of our courier service, this may include the inability for drivers to enter properties.

As orders are delivered fresh and refrigerated, once delivery occurs, it is the full responsibility of the recipient to ensure products are refrigerated at the appropriate temperature of 4 degrees C immediately, in line with Queensland guidelines.

https://www.qld.gov.au/health/staying-healthy/food-pantry/running-a-food-business/premises-and-equipment/temperature-control

If your orders temperature is between 5 – 60 degrees celsius for:

  • maximum of 2 hours – OK to Use – Refrigerate immediately
  • maximum of 4 hours – OK to Use – Refrigerate immediately
  • more than 4 hours – DO NOT CONSUME – DISCARD PRODUCTS

If your order doesn’t arrive or you have another issue with your delivery, please email our friendly customer service team, info@thestfoodco.com

Need to update your delivery address or day?

Changes to your delivery address or day need to be received by us no later that 48 hours prior to 7:00am on your confirmed delivery day.  Every attempt will be made to alter the details at your request, however we cannot guarantee changes will be able to be made.

What if I live in a gated complex or high-rise building?

Please leave delivery notes with instructions on how to enter the complex (such as a code or buzzer), or if it is ok to leave at the front gate or reception.  If you haven’t left any specific instructions, our drivers will leave your order in the safest place possible and once delivery is complete, it is the customers responsibility to maintain cold-chain and the safety of the order.

 

Our automatic policy is zero-contact, authority to leave unless otherwise requested.

 

In the event of a COVID-19 lockdown the following rules will apply:

 

Drivers will not enter secure unit blocks and will instead buzz / use the intercom to leave the box in the foyer or at the main entry (if there is no response)

Do I need to sign up for a contract?

We have NO lock-in contracts.  Order whenever you like!  

Is there a minimum order per cart?

Minimum order value is $79.60 with no discount/coupon code. Check out our social media pages or subscribe to our mail list to receive exclusive discount codes.

Deals & Promo T&C*

  1. If there is no FREE SHIPPING offered in the deal, shipping costs will apply.
  2. One Coupon Code per order.
  3. “Welcome” offer limited to one use per customer
  4. “6for49” offer does not include shipping costs.
  5. “freeship” applies to all orders over $79.60
  6. “ten” available for a limited time only.

How long will my meals last?

Our meals have a shelf life of 14 days after production.

Some meals such as egg and seafood products only have 7 days shelf life after production.

Maximum shelf life will be impacted by delivery timeframes.

 

Fresh, Frozen & Heating Questions

Our meals are cooked fresh to order in our HACCP approved kitchen.

We recommend eating our meals fresh to maintain quality.  Follow the heating instructions on the packaging.

Meals can be frozen for up to 3 months.  If meals are frozen, do not thaw. Heat from frozen and consume immediately.  Heat for 3-6 minutes (or until hot) in an 800 watt Microwave.  Caution when hot.

All meals are microwave heating only.

 

What about allergies?

Our chefs take the highest care to keep allergy-prone ingredients out of our allergy free meals.  However, they may still contain traces of allergens as they are produced in the same kitchen as all our meals.  Please refer to the dietary codes, ingredients and nutritional panel for further information.  If you aren’t sure, please do not consume the product.

Will I receive exactly what is shown in the images?

Some images shown are serving suggestions only.  The images showing the food in the packaging represent the exact meal.  At times, we may need to substitute some ingredients due to seasonal and stock availabilities.

Meals are packaged as shown in photos in Microwave safe packaging.