FAQs

Where do you deliver?

Enter your postcode to search for delivery locations

Yes, we deliver to this postcode!
Sorry, we don't currently deliver to this postcode.

Need more help with your delivery, please contact our friendly customer service team via our live chat on our website or email us at info@thestfoodco.com

About delivery?

  • Our automatic policy is zero contact delivery through our Delivery Partner. Unfortunately we aren’t able to provide specific delivery times, or phone ahead. Tracking text provides a guide only and deliveries can occur at any time during the allocated window in your area.
  • Delivery postcodes and suburbs accurate at time of publication.
  • Block out dates and extended delivery periods apply during public holidays and weather events.
  • Deliveries and delivery instructions may be further impacted by Covid restrictions in your state.  We abide by the Covid policy of our courier service, this may include the inability for drivers to enter properties.
  • As orders are delivered fresh and refrigerated, once delivery occurs, it is the full responsibility of the recipient to ensure products are refrigerated at the appropriate temperature of 4 degrees C immediately, in line with Queensland guidelines.

https://www.qld.gov.au/health/staying-healthy/food-pantry/running-a-food-business/premises-and-equipment/temperature-control

If your orders temperature is between 5 – 60 degrees celsius for:

  • maximum of 2 hours – OK to Use – Refrigerate immediately
  • maximum of 4 hours – OK to Use – Refrigerate immediately
  • more than 4 hours – DO NOT CONSUME – DISCARD PRODUCT

 

  • If your order doesn’t arrive or you have another issue with your delivery, please contact us via our live chat or email our friendly customer service team, info@thestfoodco.com
  • Any changes to delivery times or days must be made minimum 48 hours prior to 7 am on the originally scheduled delivery day.  Changes will be submitted to the courier but cannot be guaranteed.
  • Delivery notes can be requested, but not guaranteed.  We cannot provide specific times or windows for delivery at this time.

Need to update your delivery address or day?

Changes to your delivery address or day need to be received by us no later that 48 hours prior to 7:00am on your confirmed delivery day.  Every attempt will be made to alter the details at your request, however we cannot guarantee changes will be able to be made.

Can i cancel my delivery?

You can cancel your delivery 24 hours prior to the dispatch date to receive a full refund via store credits. Your dispatch can be found on your order confirmation email. Dispatch date is not your delivery date.

What if I live in a gated complex or high-rise building?

Our automatic policy is zero-contact, authority to leave unless otherwise requested.

Drivers will not enter secure unit blocks and will leave the box in the foyer or at the main entry.

Do I need to sign up for a contract?

We have NO lock-in contracts.  Order whenever you like!  

Is there a minimum order per cart?

Minimum cart order value is $79.60 with no discount/coupon code.

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Delivery Delays

As we use a third-party courier for all deliveries, delays can occur without our knowledge.  Our team endeavours to contact customers ASAP with updates regarding any missed or delayed deliveries.

All products are remain in refrigerated conditions during the logistics process and boxes can be kept outside of the fridge for up to 4 hours.

The St. Food Co. will not refund orders that are affected by delivery delays unless decided upon by The St. Food Co.

Free Shipping Over $100

The “freeship” code is available for all states except for SA and TAS.

Normal shipping rates will apply for all deliveries unless otherwise stated in a promotion offer.

Deals & Promo T&C*

If there is no FREE SHIPPING offered in the deal, shipping costs will apply.

Free Shipping is applied to selected zones and some delivery areas fall outside of these zones. Coupon codes to not override the delivery fee for these areas.

$250 Cash Giveaway T&C’s

  1. All reviews on Facebook are counted towards entries.
  2. No limit on entries per person
  3. Reviews must be purposeful and not fake
  4. Cash giveaway will be drawn June 30th 2022.
  5. Winner will be contacted via email

How long will my meals last?

Customers will receive at least 10 days shelf life on all meals that do not contain: Fish, Eggs or Sour Cream/Yoghurt products.

Maximum shelf life will be impacted by delivery timeframes. We make no guarantees to provide specific shelf life per area. We do our best to deliver meals with a the longest shelf life possible!

Fresh, Frozen & Heating Questions

Our meals are cooked fresh to order in our HACCP approved kitchen.

We recommend eating our meals fresh to maintain quality.  Follow the heating instructions on the packaging.

Meals can be frozen for up to 3 months.  If meals are frozen, do not thaw. Heat from frozen and consume immediately.  Heat for 6 minutes (or until hot) in an 800 watt Microwave.  Caution when hot.

All meals are microwave heating only.

What about allergies?

Our chefs take the highest care to keep allergy-prone ingredients out of our allergy free meals.  However, they may still contain traces of allergens as they are produced in the same kitchen as all our meals.  Please refer to the dietary codes, ingredients and nutritional panel for further information.  If you aren’t sure, please do not consume the product.

Will I receive exactly what is shown in the images?

Some images shown are serving suggestions only.  The images showing the food in the packaging represent the exact meal.  At times, we may need to substitute some ingredients due to seasonal and stock availabilities.

Meals are packaged as shown in photos in Microwave safe packaging.

Are you Halal?

Unfortunately at this time we are not.