FAQs

Where do you deliver?

Yes, we deliver to this postcode!
Sorry, we don't currently deliver to this postcode.

Enter your postcode to search for delivery locations

If your postcode is on the the postcode checker, please validate your suburb by clicking on the link below.  Both postcode and suburb are required to be on the list for our delivery partner to be able to deliver to your location.

STFC Delivery Postcodes & Suburbs

Need more help with your delivery, please contact our friendly customer service team at info@thestfoodco.com

About delivery?

Our automatic policy is zero contact delivery through our Delivery Partner. Unfortunately we aren’t able to provide specific delivery times. Delivery postcodes and suburbs accurate at time of publication.

Block out dates and extended delivery periods apply during public holidays and weather events.

If your order doesn’t arrive or you have another issue with your delivery, please email our friendly customer service team, info@thestfoodco.com

Need to update your delivery address or day?

Changes to your delivery address or day need to be received by us no later that 48 hours prior to 7:00am on your confirmed delivery day.  Every attempt will be made to alter the details at your request, however we cannot guarantee changes will be able to be made.

What if I live in a gated complex or high-rise building?

Please leave delivery notes with instructions on how to enter the complex (such as a code or buzzer), or if it is ok to leave at the front gate or reception.  If you haven’t left any specific instructions, our drivers will leave your order in the safest place possible and once delivery is complete, it is the customers responsibility to maintain cold-chain and the safety of the order.  Our autmatic policy is zero-contact, authority to leave unless otherwise requested.

Do I need to sign up for a contract?

We have NO lock-in contracts.  Order whenever you like!  

Is there a minimum order per cart?

Yes.  Minimum order is 8 meals with no promotions. Shipping is additional cost.  Other quantities for promotions will appear in the t&c of the appropriate promo.

How long will my meals last?

Our meals generally have a shelf life of production plus 10+ days. Except for egg and seafood based products which have a production plus 7 day life. We recommend eating any meals within the use by date displayed.  Do not consume after the use by date.

How do the meals stay fresh & where are they produced?

We seal our meals using “Modified Atmosphere Packaging”. Like vacuum sealing, this process removes oxygen from the meals and allows the product to stay fresh naturally for as long as possible.

All meals are produced in our HACCP approved kitchen.

Are our meals Fresh or Frozen?

Our meals are cooked fresh for each order and served fresh to ensure the best possible quality of the food.  Our meals can be frozen, however, this may diminish the quality.  We recommend against freezing fish or salad meals.

What about allergies?

Our chefs take the highest care to keep allergy-prone ingredients out of our allergy free meals.  However, they may still contain traces of allergens as they are produced in the same kitchen as all our meals.  Please refer to the dietary codes, ingredients and nutritional panel for further information.  If you aren’t sure, please do not consume the product.

Will I receive exactly what is shown in the images?

Some images shown are serving suggestions only.  The images showing the food in the packaging represent the exact meal.  At times, we may need to substitute some ingredients due to seasonal and stock availabilities.