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FAQs
Where are you located?
The St. Food Co. is located in Brisbane, Australia. We distribute all our delicious meals, snacks, and drink from Brisbane across Australia to over 4000+ postcodes.
Where do you deliver?
Enter your postcode to search for delivery locations
Need more help with your delivery, please contact our friendly customer service team via our live chat on our website or email us at info@thestfoodco.com
Are there lock in contracts?
No! We have no lock in contracts. Purchase your meals whenever you like!
Is there a minimum cart order?
Yes! Our minimum cart order is $99.00 without coupon codes.
How are my meals delivered?
All meals are delivered fresh via our third party refrigerated courier.
Our courier’s policy is zero contact delivery:
- We do not ring doorbells
- We do not buzz apartments
Deliveries will be left in a safe location ready for collection. If you are in an apartment, drivers will leave outside main entrance or with reception/security office.
Once deliveries are made, The St. Food Co. has no liability, and it is the responsibility of the customer to ensure they collect the delivery within a reasonable time window.
What if I live in a gated complex or high-rise building?
Our automatic policy is zero-contact, authority to leave unless otherwise requested.
Drivers will not enter secure unit blocks and will leave the box in the foyer or at the main entry.
How long can my meals stay out of the fridge once they are delivered?
Our boxes are designed to last out of the fridge once delivery has been made between 2-4 hours* This is dependent on factors such as weather conditions and time of day.
Can i freeze my meals?
Yes! You can freeze your meals. Ensure you freeze them prior to the UBD date on the plastic packaging of the meal.
These will last for 3 months once frozen.
Heating recommendation is 6 minutes in 900W microwave. Heating times may vary depending on microwave. Do not thaw.
Can i cancel my delivery?
Yes! You can cancel your delivery 24 hours prior to your dispatch date. Dispatch dates are provided on your email order confirmation in the footer.
Refunds are not available for orders that are cancelled outside of this window.
Can i change my delivery date?
Yes! You can change your delivery date at 8am AEST, 48 hours prior to your delivery date.
Every attempt will be made to update the delivery date but The St. Food Co. cannot guarantee updates.
Can i change my delivery address?
Yes! You can change your delivery date at 8am AEST, 48 hours prior to your delivery date.
Every attempt will be made to update the delivery date but The St. Food Co. cannot guarantee updates.
Do I need to sign up for a contract?
We have NO lock-in contracts. Order whenever you like!
What happens if my order is delayed?
As we use a third-party courier for all deliveries, delays can occur without our knowledge. Our team endeavours to contact customers ASAP with updates regarding any missed or delayed deliveries.
All products remain in refrigerated conditions during the logistics process and boxes can be kept outside of the fridge for up to 4 hours.
The St. Food Co. will not refund orders that are affected by delivery delays and will only provide store credits or replacement boxes.
Are your meals halal?
No, our meals are not halal.
eGift Cards
The St. Food Co. eGift Cards are sold in AUD and are valid at www.thestfoodco.com in Australia. eGift Cards cannot be exchanged for cash, cheque, or credit. eGift Cards cannot be replaced if lost or stolen, or if incorrect details are provided at purchase. eGift Cards expire 3 years from the purchase date.
eGift Cards are excluded from any sale or promotion. Code must be added at the checkout for it to apply to the order. Codes cannot be entered after the completion of the sale.
Free Shipping over $150
Free Shipping is on all orders over $150. Individual use only. Does not apply for SA or TAS customers. This code cannot be used in conjunction with any other offer. The coupon must be applied at the checkout
How can i become a VIP?
If you order more than 8 times you will receive VIP status and access to exclusive discounts, pre sales and product drops.
How do the discount codes work?
You can only use ONE code per order. Offers cannot be used in conjunction with one another. The coupon must be applied at the checkout to redeem.
The Foodie Club
What is The Foodie Club?
The Foodie Club loyalty program is like having a secret society of food lovers, except it’s not a secret and any STFC lover can be a member. It’s like having a VIP pass to the culinary world where you get rewarded for your love of deliciousness. It’s like having a personal chef who follows you around and says “good job” every time you eat something amazing. In short, it’s the loyalty program that makes being a foodie even more rewarding (and let’s be honest, being a foodie is already pretty rewarding).
How does The Foodie Club work?
Our loyalty program has three delicious tiers: bronze, silver, and gold. With every bite, you’ll earn points that will take you higher up the food chain. So, whether you’re a casual snacker or a serious foodie, there’s a spot for you at our table.
But that’s not all – as a member of The Foodie Club, you’ll get exclusive access to mouth-watering deals, tantalising discounts, and rewards that we know you will love!
What are the three tiers?
BRONZE STATUS 10 ORDERS: Bronze Status members are like the appetiser – just getting started. This is for foodies who have placed at least 10 STFC orders. As soon as you hit this milestone, you will receive an exclusive welcome offer (plus more) straight to your inbox!
SILVER STATUS 15 ORDERS: Silver Status members are like the main course – filling and satisfying. You will receive this exclusive status when you make 15 STFC orders. Like Bronze, you will receive your exciting offers straight to your inbox. So keep an eye out!
GOLD STATUS 20+ ORDERS: And for our ultimate foodies, we have Gold Status. You’re like the dessert – the cherry on top. This is for members who have placed over 20 orders. You’ll receive awesome discounts & offers on top of early access to new meal launches and sales.
Is there a minimum cart order?
You betcha! All of your previous orders go towards the three tiers
How do I redeem my offers?
Your discount codes and offers will be sent straight to your inbox. So keep an eye on your junk mail!
Can I use my offer/ discount in conjunction with other coupons?
Your VIP offer/ discount cannot be used in conjunction with any other coupons or offers
"I have two accounts, can I transfer my orders from one to another to reach VIP Status?"
Your VIP status can only be connected to one account. We are unable to do transfers
