FAQs

Black Friday Sales & Coupon

Refunds will not be issued for orders processed prior to Black Friday sales going live.

Black Friday and Cyber Monday coupon codes cannot be used in conjunction with any offer.

Free shipping is not applicable on all orders using Black Friday or Cyber Monday codes.

Where do you deliver?

Enter your postcode to search for delivery locations

Yes, we deliver to this postcode!
Sorry, we don't currently deliver to this postcode.

Need more help with your delivery, please contact our friendly customer service team via our live chat on our website or email us at info@thestfoodco.com

About delivery?

  • Our automatic policy is zero contact delivery through our Delivery Partner. Unfortunately we aren’t able to provide specific delivery times, or phone ahead. Tracking text provides a guide only and deliveries can occur at any time during the allocated window in your area.
  • Delivery postcodes and suburbs accurate at time of publication.
  • Block out dates and extended delivery periods apply during public holidays and weather events.
  • Deliveries and delivery instructions may be further impacted by Covid restrictions in your state.  We abide by the Covid policy of our courier service, this may include the inability for drivers to enter properties.
  • As orders are delivered fresh and refrigerated, once delivery occurs, it is the full responsibility of the recipient to ensure products are refrigerated at the appropriate temperature of 4 degrees C immediately, in line with Queensland guidelines.

https://www.qld.gov.au/health/staying-healthy/food-pantry/running-a-food-business/premises-and-equipment/temperature-control

If your orders temperature is between 5 – 60 degrees celsius for:

  • maximum of 2 hours – OK to Use – Refrigerate immediately
  • maximum of 4 hours – OK to Use – Refrigerate immediately
  • more than 4 hours – DO NOT CONSUME – DISCARD PRODUCT

 

  • If your order doesn’t arrive or you have another issue with your delivery, please contact us via our live chat or email our friendly customer service team, info@thestfoodco.com
  • Any changes to delivery times or days must be made minimum 48 hours prior to 7 am on the originally scheduled delivery day.  Changes will be submitted to the courier but cannot be guaranteed.
  • Delivery notes can be requested, but not guaranteed.  We cannot provide specific times or windows for delivery at this time.

Need to update your delivery address or day?

Changes to your delivery address or day need to be received by us no later that 48 hours prior to 7:00am on your confirmed delivery day.  Every attempt will be made to alter the details at your request, however we cannot guarantee changes will be able to be made.

Can i cancel my delivery?

You can cancel your delivery 24 hours prior to the dispatch date to receive a full refund via store credits. Your dispatch can be found on your order confirmation email. Dispatch date is not your delivery date.

What if I live in a gated complex or high-rise building?

Our automatic policy is zero-contact, authority to leave unless otherwise requested.

Drivers will not enter secure unit blocks and will leave the box in the foyer or at the main entry.

Do I need to sign up for a contract?

We have NO lock-in contracts.  Order whenever you like!  

Is there a minimum order per cart?

Minimum cart order value is $79.60 with no discount/coupon code.

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Delivery Delays

As we use a third-party courier for all deliveries, delays can occur without our knowledge.  Our team endeavours to contact customers ASAP with updates regarding any missed or delayed deliveries.

All products are remain in refrigerated conditions during the logistics process and boxes can be kept outside of the fridge for up to 4 hours.

The St. Food Co. will not refund orders that are affected by delivery delays unless decided upon by The St. Food Co.

Coupon T's & C's

  • The coupon code must be entered at the checkout for the discount to apply, unless otherwise specified.
  • No refunds will be given if the coupon was not added at the checkout.
  • Check coupon for expiry date, usage and discount value.

eGift Cards

The St. Food Co. eGift Cards are sold in AUD and are valid at www.thestfoodco.com in Australia. eGift Cards cannot be exchanged for cash, cheque, or credit. eGift Cards cannot be replaced if lost or stolen, or if incorrect details are provided at purchase. eGift Cards expire 3 years from the purchase date. eGift Cards are excluded from any sale or promotion. Code must be added at the checkout for it to apply to the order. Codes cannot be entered after the completion of the sale.

How long will my meals last?

We strive to give the longest shelf life possible to our customers. Shelf life is affected by delivery areas and times. Contact our customer service team for more information.

Can I freeze my meals?

Yes you can freeze your meals prior to the use by date on the meal.

Store frozen meals for up to 3 months after the use by date.

Heating time is 6 minutes from frozen at 800W or until hot, DO NOT THAW.

What if i have specific allergies?

Our facility is not allergen free as there is cross utilisation from each meal, therefore, we do not guarantee that any of our meals won’t contain a specific allergen i.e nuts.

Will I receive exactly what is shown in the images?

Some images shown are serving suggestions only.  The images showing the food in the packaging represent the exact meal.  At times, we may need to substitute some ingredients due to seasonal and stock availabilities.

Meals are packaged as shown in photos in Microwave safe packaging.

Are your meals Halal?

We are not halal.