F.A.Q's

PRODUCT

How long will my meals last?


Our meals have an average shelf life of 10 days if stored as directed. We recommend eating any meals within the use by date displayed. (Meal expiry is inclusive of day of delivery)




How do the meals stay fresh & where are they produced?


We seal our meals using “Modified Atmosphere Packaging”. Like vacuum sealing, this process removes oxygen from the meals and allows the product to stay fresh naturally for as long as possible.

All meals are produced in our HACCP approved kitchen in Kelvin Grove.




Can I freeze my meals?


Our meals are served fresh to ensure the best possible quality of the food. Our meals can be frozen as directed under their description’s pages. We recommend against freezing fish or salad meals.




What about allergies?


Our chefs take the highest care to keep allergy-prone ingredients out of our allergy free meals. However, they may still contain traces of allergens as they are produced in the same kitchen as all our meals.




Will I receive exactly what is shown in the images?


Some images shown are serving suggestions only. The images showing the food in the packaging represent the exact meal. At times, we may need to substitute some ingredients due to seasonal and stock availabilities.




PROMO* Terms & Conditions


10% Promo - We regularly give codes to advertising and subscribers. Please sign up to the website to be eligible to receive the codes. Discount only applied to meals. Must have a minimum of 6 meals in your cart to qualify for the discount. Enter Code at checkout. Code can only be used once per order. Code can be used more than once on separate orders. Offer expires as per code details. Sanitiser Promo - We regularly give codes to advertising and subscribers. Please sign up to the website to be eligible to receive the codes. Discount only applied to cart with meals. Minimum cart total of $100 to qualify for promo. Enter Code at checkout. Code can only be used once per order. Code can be used more than once on separate orders. Offer expires as per code details and only availble while stocks of sanitiser last.





ORDERING & DELIVERY

Is there a minimum order?


Yes.

So we can keep our prices low and our quality high, we do have a $50 minimum spend per cart.




When do I order and when is delivery?


+Order cut off is Tuesday night at 8pm, with delivery/pickup to occur on the following Friday. This means your meals are made fresh just for YOU.




How do I keep my order cold if I am not home to accept delivery or I want zero contact delivery?


Our policy is automatic Zero Contact delivery. You will receive a notification via email once your delivery is complete. Each carton of meals contains an ice-pack. Please refridgerate your order within one hour of delivery.




Do I need to sign up to a contract?


We have NO lock-in contracts. Order whenever you like.




Where do you deliver to?


We currently deliver to the Gold Coast and Brisbane Metro.

Refer to the Minimum Order tab above for more details.




What if I live in a gated complex or high-rise building?


Please leave delivery notes with instructions on how to enter the complex (such as a code or buzzer), or if it is ok to leave at the front gate or reception. If you haven’t left any specific instructions, our drivers will leave your order in the safest place possible. Our autmatic policy is zero-contact, authority to leave unless otherwise requested.





RETAIL

Want to become a retailer for The Street Food Co.?


We are thrilled to partner exclusively with Fruitlink to deliver our quality meals to your store. If you are interested in stocking our meals or you would like to buy our meals from your local independent supermarket, please contact our partner - Fruitlink at admin@fruitlink.com.au With more than 25 years experience as a leading fruit and vegetable wholesaler, Fruitlink is also widely recognised as an innovative wholesaler specialising in gourmet and fresh food distribution. Their expertise in providing the highest quality products for around 200 independent retailers across Queensland and northern NSW, is backed by proven success in delivering complete business solutions for independent supermarkets, green grocers and speciality gourmet stores. Based at the Brisbane Markets, Rocklea, Fruitlink’s purpose built 1800sqm facility is fully accredited to ensure all fresh foods and produce remain part of the ’cool chain’ from the markets to the store.





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©2020 by Gilbert Street Kitchens Pty Ltd t/a the st. food co.