F.A.Q's

PRODUCT

How long will my meals last?


Our meals have an a shelf life of production plus 10+ days. We recommend eating any meals within the use by date displayed.




How do the meals stay fresh & where are they produced?


We seal our meals using “Modified Atmosphere Packaging”. Like vacuum sealing, this process removes oxygen from the meals and allows the product to stay fresh naturally for as long as possible.

All meals are produced in our HACCP approved kitchen in Kelvin Grove.




Can I freeze my meals?


Our meals are served fresh to ensure the best possible quality of the food. Our meals can be frozen as directed under their description’s pages. We recommend against freezing fish or salad meals.




What about allergies?


Our chefs take the highest care to keep allergy-prone ingredients out of our allergy free meals. However, they may still contain traces of allergens as they are produced in the same kitchen as all our meals.




Will I receive exactly what is shown in the images?


Some images shown are serving suggestions only. The images showing the food in the packaging represent the exact meal. At times, we may need to substitute some ingredients due to seasonal and stock availabilities.




PROMO* Terms & Conditions


AFLW10 & FUEL10 & SOCIAL10 - Discount only applied to meals only. Total cart must be $99.50 prior to discount. Total discount of $20.50 per order maximum. Must have a minimum of 10 meals in your cart prior to discount to qualify for the discount. Enter Code at checkout. Code can only be used once per order. Code can be used more than once on separate orders. Offer expires February 28, 2021. Delivery days tbc. Delivery charge is minimum $10 per order. Additional delivery fees may apply for select regions.





ORDERING & DELIVERY

Is there a minimum order?


Yes. Minimum order is 8 meals.




When do I order and when is delivery?


Place your order by 9am Monday - ships Wednesday

Place your order by 9am Wesdnsday - ships Saturday

Shipping 1-3 business days depending on region. Flat rate shipping of $10 per order. Additional charges for select regions may apply.

Every order is cooked fresh for you from the time you place your order.




How do I keep my order cold if I am not home to accept delivery or I want zero contact delivery?


Our policy is automatic Zero Contact delivery. You will receive a notification via email once your delivery is complete. Each carton of meals contains an ice-pack. Please refridgerate your order within one hour of delivery.




Do I need to sign up to a contract?


We have NO lock-in contracts. Order whenever you like.




Where do you deliver to?


We currently deliver to the Gold Coast and Brisbane Metro.

Refer to the Minimum Order tab above for more details.




What if I live in a gated complex or high-rise building?


Please leave delivery notes with instructions on how to enter the complex (such as a code or buzzer), or if it is ok to leave at the front gate or reception. If you haven’t left any specific instructions, our drivers will leave your order in the safest place possible. Our autmatic policy is zero-contact, authority to leave unless otherwise requested.





RETAIL

Want to become purchase volume amounts at wholesale pricing or become a retailer for The St Food Co.?


If you would like to range our meals, email us at info@thestfoodco.com for more information and pricing.





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©2020 by Gilbert Street Kitchens Pty Ltd t/a the st. food co.